NLP
Intent Classification
Teaching an AI to understand what a user wants from their message, is this a complaint, a question, a purchase request?
Definition
An NLP task that categorizes user input by the underlying intent or goal. Used to route requests to the appropriate handler in chatbots, IVR systems, and agent orchestration layers.
Why it matters
The first step in any conversational AI system, correctly identifying intent determines whether the user gets help or frustration.
Related terms in NLP
BERT
Google's breakthrough AI model that reads sentences in both directions at once to understand context better.
Chain of Thought (CoT)
Asking an AI to "show its work" and think step-by-step, which makes it much better at solving math and logic problems.
Context Window
The maximum amount of text an AI can read and consider at one time, like how many pages of notes it can hold in its head.
Conversational AI
AI that can have natural back-and-forth conversations with humans, chatbots, voice assistants, and customer service bots.
From vocabulary to outcomes
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